Last Updated: November 1st, 2024
EDEN (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect information obtained through our website and services. By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Compliance with Data Protection Laws
EDEN is committed to complying with applicable data protection and privacy laws, including GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and CASL (Canada's Anti-Spam Legislation). We ensure that your personal data is processed in line with these regulations to protect your privacy rights.
2. Information We Collect
We may collect the following types of information:
- Personal Information: When you contact us, create an account, or fill out forms, we may collect information such as your name, email address, phone number, and other personal details.
- Usage Data: Information related to your interaction with our website and services, including IP address, browser type, device information, pages visited, and time spent on pages.
- Opt-In Data: When you opt into communications or lead-generation forms hosted on our website, we collect information relevant to those submissions.
3. Legal Basis for Data Processing
We process personal data based on the following legal bases:
- Consent: For marketing and promotional communications, where explicit consent has been given.
- Contractual Necessity: To fulfill our contractual obligations to clients.
- Legitimate Interest: To improve our services, understand client needs, and protect our operations.
4. How We Use Your Information
We use the information collected to:
- Provide, improve, and personalize our services
- Communicate with you regarding our services, promotions, and updates
- Analyze website usage and optimize our website and offerings
- Facilitate lead generation and engagement as per client agreements
5. Information Sharing and Disclosure
We respect your privacy and have strict protocols for sharing information:
- No Sharing of Mobile Information for Marketing: Mobile information, including text messaging originator opt-in data and consent, will not be shared with any third parties or affiliates for marketing or promotional purposes.
- Service Providers: We may share your information with trusted third-party providers to support our business operations, such as customer service, data analysis, and marketing support, strictly as required to perform these functions.
- International Data Transfers: If we transfer personal data internationally, we ensure adequate protections are in place to secure your information and comply with applicable privacy laws. Data transfers outside your originating country will be governed by agreements that include appropriate safeguards, such as Standard Contractual Clauses or equivalent.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests to protect the rights, property, or safety of EDEN, our clients, or the public.
6. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to protect your data, please note that no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining a high standard of protection.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by law. When data is no longer required, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have the following rights over your personal information:Access:
- Request access to the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal information under certain conditions.
- Restriction: Request restriction of processing under certain circumstances.
- Objection: Object to our processing of your personal information based on legitimate interests.
- Data Portability: Request a copy of your data in a commonly used format.
- Withdraw Consent: Withdraw your consent to data processing where applicable.
- Right to Lodge a Complaint: If you believe we have infringed upon your data protection rights, you have the right to file a complaint with a data protection authority.
- To exercise any of these rights, please contact us using the information provided at the end of this policy.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. By using our site, you consent to the use of these technologies as described in our Cookie Policy. You may adjust your browser settings to limit or refuse cookies, although this may affect website functionality.Do Not Track Signals: Our website does not currently respond to “Do Not Track” signals from browsers. However, you can manage cookie preferences through your browser settings.
10. Automated Decision-Making and Profiling
We may use automated decision-making or profiling to personalize services and communications. This may include using your interactions with our website and services to tailor content and offers. You have the right to request human intervention if you are affected by decisions based on automated processing.
11. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under this age. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, with the updated date at the top. Continued use of our website and services indicates your acceptance of any changes.
14. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:EDEN
Email: hello@edenmtl.com
Phone: 8199936171
Thank you for trusting EDEN with your information. We are dedicated to maintaining your privacy and providing a secure experience on our platform.